Sales Policies

Status, Transport, Return, Security and Business Policy.

Order Acceptance

QUED Brand reserves the right to refuse any order that we deem to be "potentially high-risk" :

  • Bill to adress, doesn't match with the credit card adress;
  • Ship to adress, can't verify it or it is to a known region with high-risk;
  • Credit Card, missing CVV, missing the verification code;
  • Order and shipping pattern, our confidential validation process;
  • Competitor Mill, patterns and styles are protected;
  • Other factors.

Call us if you wish to discuss about your order acceptance (518) 483-2560.

Payment Terms

  • QUED Brand online store currency is in US Dollars;
  • We accept Visa, MasterCard, American Express, Certified Check and Money Order;
  • Applicable taxes are not included in prices;
  • Prices are F.O.B. Factory;
  • Prices are subject to change without notice;
  • Orders require 100% payment at time of order;

Order Status

If the product you have ordered is in stock, it is being pulled from our warehouse, cut and prepared for shipment during regular business hours. However, since we occasionally run out of stock, it may takes an additional delay for replenishment. If however er cannot ship, we will notify you and offer you the option of cancelling or replacement. You are welcome to email us at [[[EMAIL]]] or call us at (518) 483-2560 and we can let you know the progress of your order. 

Transport Policy

Orders destined for the Unites States are processed from our Malone, New York manufacturing/distribution center everyday and are shipped as soon as they are complete. All other countries may require two business days for order, address and payment verification before production begins. While we indicate UPS Ground as the basic transport, we may from time to time use USPS Parcel Service to help expedite your shipment when it warrants or when ground service is not available to your address.

QUED Brand Return Policies

General returns conditions applicable to all return:

  • Not all products are eligible for return, and not all products that are eligible for return are to be returned to QUED Brand;
  • Shipping charges are not refundable;
  • Custom orders are not returnable;
  • Goods can only be returned by express written consent of the Company;
  • A 15% restocking charge will be levied for returned merchandise, other than defective goods;
  • All shipments must be inspected upon receipt to ensure that freight claims can be filed.

Customer is responsible for shipping charges and risk of loss on all return shipments. QUED Brand highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.


QUED Brand uses the Secure Sockets Layer (SSL), a certificate is provided by Thawte and charges on credit cards will display Seaway Plastics Ltd. and/or Seaway Mats Inc. SSL provides data encryption, server autentication, message integrity and optional client autentication for a TCT/IP connection. This security protocol is designed to provide a data security layered between application protocols (such as HTTP, Telnet, NNTP or FTP) and TCP/IP. 

In other words, it's pretty tough to break, but not impossible. If you are extremely risk adverse, call us! However, if you ever give your card to someone at restaurant and allow him/her to take it behind closed doors, you run significantly higher chance of experiencing credit card fraud than with a secure web connection. 

Business Policies 

Any agreement for the purchase of goods and/or services from ("QUED Brand) shall be governed by and is made subject to these business policies and the returns policies stated below (collectivey, the "Policies"). QUED Brand may, at its sole option, revise the policies from time to time without notice. Prices and availability are subject to change without notice. Photos may not represent actual product. Typographical, product description, pricing and other errors are subject to correction, even after orders and/or payment are accepted. Manufacturer warranty, if any, applies; QUED Brand hereby disclaims all other warranties, includind but not limited to warranties of merchantability and fitness for a particular purpose. QUED Brand does not guarantee product compatibility. Carefully review policies (below) before making your purchase.

 Governing Law

Any purchase of goods from QUED Brand will be governed by and constued in accordance with the lawa of the State of New York, United States of America, without giving effect to its conflict of laws provisions or your actual state or country of residence and by using this site, you consent to the exclusive jurisdication of the courts of the State of New York, USA. 

 Limitation of Remedy

In no event shall QUED Brand be liable for any damages caused by any product or service or the failure of such product or service to perform, including but not limited to any lost profits, lost savings, loss of use, loss of data, or any other special, incidental indirect or consequential damages of any kind, whether or not advised of the possibility of such damage, and regardless of the theory of liability pursant to which such damages may be sought. QUED Brand is not liable for any claim made by a third party or made by you for a third party. 

QUED Brand obtains certain data directly from the manufacturer or distributor of certain products. While QUED Brand makes every offort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. QUED Brand reserves the right to make improvements and/or changes to such data and/or this web site at any time. QUED Brand makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by QUED Brand employees, whether or not such advice is made in writting. 


Copyrights © 2016 QUED Brand. All rights reserved to Seaway Plastic Ltd. and Seaway Mats Inc. All tradenames and trademarks are the properties or their respective owners.